Terms of Service

1. Acceptance of Terms

By accessing and using the Shuttle AI website (shuttleai.tech) and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "User," "you," or "your") and Shuttle AI ("Company," "we," "us," or "our").

2. Definitions

For the purposes of these Terms:

• "Services" refers to all services provided by Shuttle AI, including but not limited to web development, app development, graphics designing, digital marketing, AI & data analysis, and custom solutions.
• "Project" refers to any specific work engagement agreed upon between Shuttle AI and the Client.
• "Deliverables" refers to the final outputs, code, designs, or materials produced as part of a Project.
• "Client Content" refers to any materials, data, or information provided by the Client to Shuttle AI.

3. Services and Scope of Work

3.1 Service Agreement

Each Project will be governed by a separate Service Agreement, Statement of Work (SOW), or proposal that outlines the specific scope, timeline, deliverables, and pricing. These documents form an integral part of these Terms.

3.2 Changes to Scope

Any changes to the agreed scope of work must be requested in writing and may result in additional charges and/or timeline adjustments. Shuttle AI reserves the right to assess the impact of scope changes before approval.

4. Client Obligations

To ensure successful project delivery, the Client agrees to:

• Provide accurate, complete, and timely information as needed for the Project
• Designate a point of contact for communications and approvals
• Provide feedback and approvals within agreed timeframes
• Ensure all Client Content does not infringe on third-party intellectual property rights
• Maintain the confidentiality of any login credentials provided

5. Payment Terms

5.1 Pricing

All prices are quoted in US Dollars (USD) unless otherwise specified. Prices are subject to change with notice for ongoing services.

5.2 Payment Schedule

Unless otherwise agreed in writing, our standard payment terms are:

• 30% upfront payment to commence work
• 30% upon milestone completion (as defined in the project proposal)
• 40% upon final delivery and approval

5.3 Late Payments

Payments not received within 15 days of the due date may incur a late fee of 1.5% per month. We reserve the right to suspend work or services if payments are overdue beyond 30 days.

5.4 Refunds

Refund policies are outlined in individual Service Agreements. Generally, upfront payments are non-refundable once work has commenced. Refund requests must be submitted in writing.

6. Intellectual Property Rights

6.1 Ownership of Deliverables

Upon full payment, Shuttle AI assigns all rights, title, and interest in the final Deliverables to the Client, except for:

• Pre-existing materials and tools owned by Shuttle AI
• Third-party components, libraries, or assets used in the Project
• Reusable code snippets, frameworks, or methodologies developed by Shuttle AI

6.2 Portfolio Rights

Shuttle AI reserves the right to display completed Projects in our portfolio, website, and marketing materials unless the Client requests otherwise in writing (prior to project completion).

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the Project. This obligation survives the termination of the agreement for a period of 3 years.

Confidential information does not include information that:

• Is or becomes publicly available through no fault of the receiving party
• Was independently developed without reference to the confidential information
• Is required to be disclosed by law or court order

8. Warranties and Disclaimers

8.1 Service Warranty

Shuttle AI warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We provide a warranty period as specified in the Service Agreement (typically 30-90 days post-launch).

8.2 Disclaimer

Except as expressly stated, Shuttle AI makes no warranties, express or implied, regarding the services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Shuttle AI's liability for any claim arising from these Terms or the services provided shall be limited to the total amount paid by the Client for the specific Project giving rise to the claim.

In no event shall Shuttle AI be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from third-party services or products

10. Indemnification

The Client agrees to indemnify and hold harmless Shuttle AI, its employees, and affiliates from any claims, damages, or expenses arising from:

• The Client's breach of these Terms
• Infringement of third-party rights by Client Content
• The Client's use of the Deliverables in violation of applicable laws

11. Termination

11.1 Termination by Client

The Client may terminate a Project with 15 days written notice. Any work completed up to the termination date will be invoiced and is payable by the Client.

11.2 Termination by Shuttle AI

Shuttle AI may terminate a Project or suspend services if:

• The Client fails to make payments when due
• The Client breaches any material term of the agreement
• The Client engages in illegal activities or harassment

11.3 Effect of Termination

Upon termination, the Client shall pay all outstanding amounts. Shuttle AI will deliver all completed work to date, and both parties shall return or destroy confidential information.

12. Third-Party Services

Our services may involve the use of third-party tools, platforms, APIs, or services (e.g., hosting providers, payment gateways, analytics tools). Shuttle AI is not responsible for the availability, performance, or terms of such third-party services.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, internet outages, or labor disputes.

14. Dispute Resolution

14.1 Negotiation

The parties shall first attempt to resolve any dispute through good-faith negotiations within 30 days of written notice of the dispute.

14.2 Mediation

If negotiation fails, the parties agree to attempt mediation before a mutually agreed-upon mediator. Each party shall bear its own mediation costs.

14.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any legal proceedings shall be brought exclusively in the courts of Dhaka, Bangladesh.

15. Modifications to Terms

Shuttle AI reserves the right to modify these Terms at any time. We will notify Clients of material changes via email or website notice. Continued use of our services after changes constitutes acceptance of the modified Terms.

16. General Provisions

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.
• No Waiver: Failure to enforce any right shall not constitute a waiver of that right.
• Assignment: The Client may not assign its rights without written consent from Shuttle AI.
• Entire Agreement: These Terms, together with any Service Agreement, constitute the entire agreement between the parties.

17. Contact Information

For questions, concerns, or legal notices regarding these Terms, please contact us: